Return And Exchange Policy
1. Timeframe
● Return and exchange requests must be initiated within 24 hours of receiving the order.
● Contact us at support@lalnaa.com or WhatsApp +919096420888 to begin the process.
2. Product Condition
● Items must be in original, unworn condition with all tags attached.
● Products must be in their original packaging, undamaged and unaltered.
● Returns without original tags or packaging will not be accepted.
3. Usage and Hygiene
● Items must be unworn, unwashed, and free from any signs of use.
● Products showing evidence of wear, washing, alterations, or damage will be rejected.
● For hygiene reasons, Jewelry, and bags are final sale items.
4. Refund Process
● Refunds will be initiated only after the returned item passes our quality inspection.
● The refund amount will be credited to the original payment method within 5-7 business days after approval.
● Shipping and handling fees are non-refundable.
5. Exchanges
● Exchanges are subject to product availability.
● Size exchanges are permitted once per order, provided the item meets all return conditions.
6. Sale Items
● Products purchased during sales are eligible for exchange only, not refunds.
● Exchanges must be for items of equal or greater value (customer pays the difference).
7. Non-Returnable Items
The following items cannot be returned or exchanged:
● Gift cards
● Customized products
● Pre-draped sarees
8. Purchase Location
● Items purchased at our retail stores can only be returned to the store of purchase.
● Online purchases can only be returned or exchanged through our online return process.
9. Restocking Fee
● A 30% restocking fee may be applied to returns that do not meet our policy requirements.
10. Final Sale Items
● Certain items may be marked as "Final Sale" and are not eligible for return or exchange.
11. Damaged or Defective Items
● If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage.
12. Right to Refuse
● We reserve the right to refuse any return that does not comply with our policy.
● By placing an order with Lalnaa, you agree to this return policy. We reserve the right to modify these terms at any time, so please review our policy periodically.
Refund Policy:
1. Refund Eligibility
● Refunds will be issued for items returned within the specified timeframe and in accordance with our return policy.
2. Refund Process
● Refunds will be initiated only after the returned item is received and passed Lalnaa's quality inspection.
● The quality check ensures the item is in its original condition, unworn, and undamaged with all tags attached and in original packaging.
3. Refund Timeframe
● Once approved, refunds will be processed within 2-3 working days to the original payment method.
● Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.
4. Refund Amount
● The refund will include the full price of the item(s) returned that passes our quality check.
● Original shipping charges are non-refundable unless the return is due to our error or a defective product.
5. Sale Items
● Products purchased during sales are non-refundable but can be exchanged for items of equal or greater value.
● The customer is responsible for paying any price difference in case of exchanging for a higher-priced item.
6. Damaged or Defective Products
● Refunds for damaged or defective products will be issued after verification by the Lalnaa team.
● Concerns must be raised within 48 hours of receiving the order, accompanied by clear photos or videos of the damage/defect.
● In exceptional cases, we may offer a replacement instead of a refund.
7. Cancellation Refunds
● Orders canceled before shipping will be fully refunded, including any shipping charges.
● Orders canceled after shipping but before delivery will be refunded minus the shipping charges.
8. Partial Refunds
● Partial refunds may be offered for items returned without original packaging or with minor signs of use, subject to management discretion.
9. Gift Returns
● For items received as gifts, store credit will be issued instead of a monetary refund.
10. Non-Refundable Items
The following items are non-refundable under any circumstances:
● Gift cards
● Customized or personalized items
● Intimate wear and swimwear (for hygiene reasons)
● Clearance items marked as "Final Sale"